Terms & Conditions

Last Updated: 6 March 2025

Welcome to the DELON Paris official website ("Website"). These Terms and Conditions ("Terms") govern your use of our Website and services. By accessing or using this Website, you agree to comply with these Terms. If you do not agree, please refrain from using our Website.

1. GENERAL INFORMATION

This Website is owned and operated by DELON Paris ("Company", "we", "us", or "our"). These Terms apply to all users of our Website, including browsers, customers, and vendors.

2. ELIGIBILITY

To use this Website, you must:

Be at least 18 years old or have parental/guardian consent.
Provide accurate, current, and complete information.
Comply with applicable laws and regulations in Malaysia.

3. PRODUCT INFORMATION & AVAILABILITY

All products and prices displayed on our Website are subject to change without prior notice.
We strive to ensure product descriptions and images are accurate; however, errors may occur. In such cases, we reserve the right to correct any errors and cancel affected orders.
Product availability may vary and is not guaranteed.

4. ORDERS & PAYMENT

By placing an order, you agree to provide accurate and complete information.
We accept various payment methods as displayed at checkout.
All payments are processed securely. However, we are not responsible for transaction failures due to bank or third-party payment service issues.
Orders are confirmed only upon receipt of full payment. We reserve the right to cancel any order due to unforeseen circumstances, including suspected fraud.

5. SHIPPING & DELIVERY

We offer shipping within Malaysia and selected international destinations.
Delivery times may vary based on location and courier service. Estimated delivery times are for reference only.
Any customs duties or taxes for international orders are the responsibility of the customer.

6. RETURNS & REFUNDS

We accept returns and exchanges within 7 days of delivery, subject to our Return Policy.
Items must be unworn, unused, and in original packaging with tags.
Refunds are issued via the original payment method, excluding shipping fees.
We reserve the right to reject returns that do not meet our criteria.

7. INTELLECTUAL PROPERTY

All content, trademarks, logos, images, and designs on this Website are the property of DELON Paris.
Unauthorized reproduction, distribution, or use of our intellectual property is strictly prohibited.

8. PRIVACY POLICY

Your privacy is important to us. By using this Website, you agree to our Privacy Policy, which complies with the Personal Data Protection Act 2010 (PDPA).
We do not sell or share your personal information with third parties without consent, except as required by law.

9. LIMITATION OF LIABILITY

We strive to ensure the accuracy and security of our Website; however, we do not guarantee that it will always be error-free or uninterrupted.
We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website or services.

10. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of Malaysia.
Any disputes shall be resolved amicably through negotiations. If unresolved, disputes may be referred to Malaysian courts or an alternative dispute resolution body.

11. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Website after changes constitutes acceptance of the revised Terms.